Frequently asked questions

Send an enquiry from the product page, or add several models to your enquiry list and send them together. You can also call or WhatsApp the sales desk.

Prices are quoted per enquiry and depend on the model, the quantity and current brand pricing.

Distributor prices move with brand price revisions, stock and order quantity, and they differ between dealers, integrators and direct buyers. Quoting per enquiry means the figure you receive reflects current pricing for your quantity.

Minimum quantities depend on the product and the brand. Some items are supplied only in full cartons or packs. The sales desk confirms any minimum when it quotes.

Yes. System integrators, contractors and institutions can send a BOQ covering several brands from the projects and bulk supply page. Include the delivery location and any approved makes named in the tender or specification.

We mainly supply dealers, resellers, system integrators, institutions and businesses. Individual buyers can still send an enquiry, and the sales desk will advise on the best way to buy the product you need.

Yes. Sales are billed on a GST tax invoice showing the products, quantities, rates and tax. Keep the invoice safely: it is also your proof of purchase for warranty claims.

Registered businesses can claim input tax credit under GST rules when the invoice carries their GSTIN. Share your GSTIN, registered business name and billing address before the invoice is raised, so it is right first time. Changing an invoice after it is issued takes extra paperwork on both sides.

Each quotation states whether its prices include or exclude GST. If that is not clear on the quotation you received, ask the sales desk before you order.

Payment methods and terms are confirmed by the sales desk with each order. Before paying into an account for the first time, confirm the bank details by calling a number listed on this website.

Credit is not offered through the website. Whether credit is available, and on what terms, is agreed individually with the sales desk; ask about it when you register as a dealer.

We supply customers across North East India from Guwahati. For other locations, ask the sales desk.

It depends on stock, the delivery location and the transport used. The sales desk confirms the expected dispatch when you order. Items that have to be ordered from the brand take longer.

Ask the sales desk when you order. If collection suits your order, the desk agrees a time with you so the goods are packed and invoiced before you arrive.

By courier or road transport, depending on the size, weight and destination of the consignment. The carrier and any freight charges are confirmed when you order. Ask for the docket or LR number after dispatch so you can track the consignment with the carrier.

Count the cartons against the invoice, check seals and packaging, and write any visible damage on the delivery receipt before you sign. Photograph damaged cartons and report damage or shortages to the sales desk straight away.

The manufacturer. Each brand sets its own warranty period and terms, which can differ by product line and model. We log and follow up claims for products bought from us or our dealers. See the warranty policy.

Call our service team on +91 70990 18041 with the invoice number, model, serial number and a description of the fault. They tell you whether to take the product to the brand's service centre or send it through us, and how.

Some brands also accept products directly at their authorised service centres.

Report it immediately, with photos of the box, labels and product. Each brand sets its own dead-on-arrival window and conditions. Faults reported after that window are handled as normal warranty repairs. More on dead-on-arrival claims.

No. Warranty service covers the hardware only, and a faulty drive is often replaced rather than repaired. Back up your data before sending any hard drive, SSD, memory card, pen drive or recorder.

It depends on the brand's service centre, the availability of parts or replacement stock, and courier time in both directions. We do not promise a fixed turnaround. Give your invoice number and serial number when you call for a status update.

Brands usually decline claims for physical or liquid damage, burn marks, surge or lightning damage, tampered or missing serial labels, unauthorised repair, consumables, software problems and normal wear. The brand's service centre makes the final decision. See what is not covered.

Register on the dealer programme page with your business details and GSTIN. The sales desk reviews each registration and contacts you to discuss brands, pricing and terms.

A GSTIN is needed for business invoices and input tax credit. If your business is not registered under GST, say so in the registration form and the sales desk will advise.

Dealer and project pricing is quoted per enquiry and depends on the brand, the quantity and current brand pricing. No standard discount levels are published.

Call or WhatsApp the sales desk, or build an enquiry list on the website with model numbers and quantities and send it. The desk confirms price, stock and dispatch before billing.

Yes. Tell the sales desk what you are building, for example a 16 camera IP system or a desktop PC, and it can suggest compatible models from the brands we distribute.

The CCTV storage, PoE budget and UPS sizing calculators help with first estimates.

The website lists the models we distribute, not live stock. Availability is confirmed when you enquire.

Use a surveillance-rated hard drive, such as Seagate SkyHawk or WD Purple, which are designed for continuous recording. Size it with the CCTV storage calculator using your camera count, resolution and retention period, and check the recorder's maximum supported capacity per bay.

Specifications come from official brand sources and our price lists, and brands revise products from time to time. Confirm critical details on the brand's datasheet or with the sales desk before you order.

Check the socket, the chipset and the board's CPU support list on the brand's website. Newer processors can need a BIOS update on older boards. Send the sales desk both model numbers if you want a second check.